TERMS OF SERVICE

Please read these Terms of Service ("Terms") carefully before using fortington.com (the "Site") or purchasing any services or products from Fortington Ltd ("Fortington", "we", "us", or "our"). By accessing the Site or engaging with our services, you agree to be bound by these Terms.

1. ABOUT US

Fortington Ltd is a company registered in England and Wales. Our registered office is in London, United Kingdom. We operate the website fortington.com and offer services under the keynotecoach.com brand.

For any queries relating to these Terms, please contact us at: hello@fortington.com

2. SERVICES

Fortington provides the following services:

  • Executive coaching and consulting — one-to-one and group coaching engagements focused on communication, leadership presence, and performance under pressure.

  • Digital products and downloads — guides, templates, frameworks, and other downloadable resources.

  • Online courses and programmes — structured learning experiences delivered digitally.

  • Speaking and keynote services — live and virtual keynote presentations, workshops, and facilitation.

  • Thought-leadership collaborations — content partnerships, co-creation projects, and brand advisory engagements.

The scope, pricing, and delivery terms for any engagement will be set out in a separate proposal, agreement, or order confirmation, which forms part of the contract between you and Fortington alongside these Terms.

3. ELIGIBILITY

By using this Site or purchasing our services, you confirm that:

  • You are at least 18 years of age;

  • You have the legal capacity to enter into a binding contract;

  • You are not prohibited from receiving services under the laws of your jurisdiction.

4. PURCHASING SERVICES AND PRODUCTS

4.1 Orders and Agreements

When you purchase a service or product from Fortington, a contract is formed between you and Fortington Ltd at the point of payment confirmation or signed agreement, whichever is earlier. We reserve the right to decline any order at our discretion.

4.2 Pricing

All prices are listed in GBP (£) unless otherwise stated. Prices are subject to change without notice. Where applicable, VAT will be added at the prevailing UK rate.

4.3 Payment

Payment is processed securely through our third-party payment provider(s). Fortington does not store your full card details. By making a purchase, you confirm that you are authorised to use the payment method provided.

4.4 Digital Products

Digital products and downloads are made available immediately upon confirmed payment. Due to the nature of digital goods, all sales of digital products are final and non-refundable, except where required by applicable law.

4.5 Online Courses and Programmes

Access to online courses will be granted upon payment confirmation. Where a course has a defined start date or cohort structure, this will be communicated at the time of purchase.

4.6 Coaching and Consulting Engagements

Specific terms for coaching and consulting — including session scheduling, rescheduling, cancellation, and payment milestones — will be outlined in your individual service agreement or proposal.

4.7 Speaking and Keynote Services

Booking terms for speaking engagements, including deposits, cancellation provisions, and delivery requirements, will be set out in a separate speaker agreement.

4.8 Thought-Leadership Collaborations

The terms governing any collaboration, co-creation, or partnership arrangement will be agreed in writing prior to commencement and form a separate binding agreement.

5. CANCELLATIONS AND REFUNDS

5.1 Coaching and Consulting Sessions

Cancellation of a confirmed coaching session with less than 48 hours' notice may result in the session being forfeited or charged in full, as set out in your individual agreement.

5.2 Programmes and Courses

Requests for refunds on programmes or courses must be submitted within 14 days of purchase, provided no more than the first module or session has been accessed. After this point, no refund will be issued.

5.3 Consumer Statutory Rights

If you are a consumer resident in the United Kingdom, you may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where digital content has been delivered and you have given prior consent to immediate delivery, your right to cancel may be waived.

Nothing in these Terms affects your statutory rights.

6. INTELLECTUAL PROPERTY

All content on this Site — including text, graphics, course materials, frameworks, templates, video, audio, and brand assets — is the intellectual property of Fortington Ltd or its licensors and is protected by applicable copyright and intellectual property law.

You may not reproduce, distribute, adapt, or commercially exploit any content from this Site without our prior written consent.

Where Fortington creates bespoke content as part of a collaboration or consulting engagement, ownership will be determined by the specific written agreement for that project.

7. USER CONDUCT

When using this Site or engaging with Fortington's services, you agree not to:

  • Use the Site for any unlawful or fraudulent purpose;

  • Reproduce or redistribute our paid content without authorisation;

  • Transmit unsolicited commercial communications;

  • Attempt to gain unauthorised access to any part of the Site or its associated systems;

  • Post or transmit any content that is defamatory, offensive, or infringes the rights of others.

8. THIRD-PARTY LINKS

This Site may contain links to third-party websites. These links are provided for convenience only. Fortington has no control over and accepts no responsibility for the content, privacy practices, or terms of any third-party sites.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Fortington's total liability to you in connection with any service or product shall not exceed the amount paid by you for that service or product;

  • Fortington shall not be liable for any indirect, incidental, consequential, or special loss or damage arising from your use of the Site or our services;

  • Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10. DISCLAIMER

The information, coaching, and content provided by Fortington is for educational and professional development purposes. It does not constitute legal, financial, medical, or therapeutic advice. Results may vary based on individual circumstances and effort.

11. CHANGES TO THESE TERMS

We may update these Terms from time to time. The current version will always be available on this page with the date of last update. Continued use of the Site following any update constitutes acceptance of the revised Terms.

12. GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.